Returns, Exchanges & Warranty

At Glassboard Studio, we take pride in making creative tools you'll love using. We stand behind our products and want you to shop with confidence.

If something isn't right, we're here to help!

Free Returns & Exchanges Within 30 Days

We offer free returns and exchanges on eligible consumer orders delivered within the contiguous United States (the 48 contiguous states and Washington, D.C.) within 30 days of delivery.

• Products must be in new or like-new, resalable condition, free of scratches, chips, stains, damage, or significant signs of wear.

• Glass products must be returned in their original protective packaging.

• Other products may be returned in any suitable packaging that protects them during shipping.

• We cover standard return shipping and, for eligible exchanges, standard shipping of the replacement product.

• There are no restocking fees.

You may open and inspect your purchase. Products that have been extensively used, damaged, or altered after delivery are not eligible for preference returns.

To get started, email orders@glassboardstudio.com with your order number.

Extended Returns & Exchanges: Days 31–90

We accept eligible returns and exchanges for up to 90 days after delivery, subject to the same product condition and packaging requirements.

For preference returns requested after 30 days:

• Customers pay return shipping.

• For exchanges, customers pay shipping both ways.

• Products must remain in new or like-new, resalable condition.

• No restocking fees apply.

Requests must be submitted within 90 days of delivery. Once approved, the return must be shipped within 14 days of receiving our instructions.

After 90 Days

Preference returns and exchanges are not accepted more than 90 days after delivery.

Manufacturing defects remain covered under our one-year limited warranty, described below.

These limits do not affect rights available under applicable law.

Exchanges

Need a different size, color, or product? We're happy to help!

For eligible preference exchanges:

• Within 30 days of delivery, standard shipping is free both ways in the contiguous United States.

• From days 31–90, customers pay shipping both ways.

• Any price difference between the original and replacement products will be charged or refunded accordingly.

• We ship the replacement after receiving and inspecting the original item.

Exchanges are subject to product availability and the eligibility requirements of this policy.

Refunds

Once we receive and inspect an eligible return, we'll issue a refund of the amount paid for the returned merchandise, including applicable sales tax.

Original outbound shipping charges are not refundable for preference returns, including change-of-mind returns, unless required by law.

If we shipped the wrong product, the order arrived damaged, or the return involves a verified manufacturing defect, we'll provide an appropriate remedy and cover applicable shipping costs for eligible contiguous-U.S. orders.

Refunds are generally processed within 10 business days after we receive and approve the returned merchandise, subject to applicable law.

Refunds are normally issued to the original payment method. If that method can no longer accept a refund, we'll arrange another appropriate refund method.

Sale Items, Promotions & Bundles

Sale-priced products, including Black Friday and holiday promotions, qualify for returns and exchanges under the same conditions as regularly priced products, unless clearly identified as final sale before purchase.

For bundles and sets:

• All original components must be included to qualify for a full refund of the bundle or set.

• Missing components may result in a reduced refund or an ineligible return.

• Promotional gifts must also be returned if a return causes the order to no longer qualify for the promotion. Otherwise, the disclosed promotional gift value may be deducted from the refund.

Custom-made and personalized products are final sale for preference reasons, including changes of mind about approved designs, colors, sizes, or specifications.

Custom products remain covered for manufacturing defects, shipping damage, and errors made by Glassboard Studio.

Gift cards and digital downloads are non-refundable except where required by law.

This consumer policy does not apply to wholesale or B2B orders placed under wholesale pricing, purchase orders, or separately agreed commercial terms. Those orders are governed by their applicable agreements.

Damaged, Defective or Incorrect Products

If your order arrives damaged or we accidentally send the wrong product, we'll make it right.

Please contact orders@glassboardstudio.com within 30 days of delivery, preferably as soon as you discover the issue.

Include your order number, a brief description of the problem, and photos when available.

For verified shipping damage or fulfillment errors, we'll arrange an appropriate replacement or refund at no additional cost for eligible contiguous-U.S. customers, including necessary shipping.

Requests submitted more than 30 days after delivery will be reviewed individually, subject to applicable law and our one-year limited warranty where applicable.

Original packaging is not required to report damaged, defective, or incorrect products.

One-Year Limited Warranty

Glassboard Studio provides a one-year limited warranty against manufacturing defects in our physical products.

Who is covered

The original retail purchaser of a Glassboard Studio product purchased directly from us or from an authorized retailer.

Warranty period

365 days from the original delivery date.

What is covered

Defects in materials or manufacturing that affect the product's intended function or quality. This warranty also applies to custom-made and personalized products.

What is not covered

• Accidental damage, including drops, impacts, or breakage caused by mishandling

• Scratches, chips, stains, or other damage resulting from use or improper care

• Damage caused by misuse, improper storage, or unauthorized alterations

• Normal wear and tear

• Cosmetic changes that do not result from a manufacturing defect

• Customer-approved design choices or specifications

How we'll resolve warranty issues

For a verified manufacturing defect, Glassboard Studio will provide a replacement or an appropriate refund, at our discretion, consistent with applicable law.

If the original product is unavailable, we may provide a comparable replacement or refund.

Approved warranty remedies, including necessary return or replacement shipping, are provided at no additional cost for eligible contiguous-U.S. customers.

How to make a warranty claim

Email orders@glassboardstudio.com within the one-year warranty period.

Please include your order number or other proof of purchase, a description of the issue, and photos when available.

We may request additional information or ask to inspect the product. If a return is necessary, we'll provide instructions and arrange covered return shipping.

Original packaging is not required for warranty claims.

This limited warranty gives you specific legal rights. You may also have other rights that vary by state. Nothing in this warranty limits rights that cannot legally be excluded.

Warranty provider

Glassboard Studio
861 W 1000 N, Unit 101
Spanish Fork, UT 84660
orders@glassboardstudio.com

Please do not send returns to this address without first receiving return authorization and shipping instructions.

Alaska, Hawaii, U.S. Territories, Military Addresses & International Orders

Alaska, Hawaii, U.S. territories, and APO/FPO/DPO military addresses do not qualify for automatic free return or preference-exchange shipping.

Eligible returns and exchanges are still accepted under the timeframes and product-condition requirements above, but shipping arrangements and costs are reviewed individually.

Shipping arrangements for warranty claims, incorrect items, and damaged deliveries to these locations are also reviewed individually, subject to applicable law.

International returns, exchanges, and warranty shipping arrangements are handled on a case-by-case basis. Please contact us before returning a product.

Nothing in this policy limits rights or remedies available under applicable consumer protection laws.

Purchases Through Other Retailers

If you purchased through Amazon, a craft retailer, or another authorized seller, please contact that retailer first for standard returns and refunds. Those purchases are subject to the retailer's applicable return policy.

For manufacturing defects covered by our one-year limited warranty, you may also contact Glassboard Studio directly.

How to Get Started

Email orders@glassboardstudio.com with your order number, the item you'd like to return or exchange, and a brief explanation of your request.

We'll review your request and provide the next steps.

Please contact us before shipping anything back so we can provide the correct return instructions.